Last updated: July 21, 2026

At Team Manager HQ ("Team Manager HQ," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.

By using our website, downloading our resources, purchasing our products, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Business Name: Team Manager HQ

Legal Structure: Sole Proprietorship

Address: 43 Viridian Drive, Dartmouth, Nova Scotia, Canada B3A 0B6

Email: [email protected]

For the purposes of applicable privacy laws, Team Manager HQ is the organization responsible for the personal information we collect.

2. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

You may provide information such as:

Name

Email address

Billing information

Information you submit through forms, surveys, or contact requests

Information provided when downloading free resources or purchasing products

Payment information

Payments are securely processed by Stripe. We do not store your complete credit card information on our servers.

Automatically collected information

When you visit our website, we may automatically collect information including:

IP address

Browser type

Device type

Operating system

Pages viewed

Time spent on pages

Referring website

General geographic location

Website interactions

This information helps us understand how visitors use our website and improve the experience.

3. How We Collect Information

We collect information when you:

Visit our website

Complete a form

Download a free resource

Subscribe to our email list

Purchase a product or service

Contact us by email or through our website

Accept cookies through our cookie banner (where applicable)

4. How We Use Your Information

We use your information to:

Deliver products, downloads, and services

Process purchases

Provide customer support

Send newsletters and marketing emails (with your consent where required)

Respond to inquiries

Improve our website and products

Analyze website performance and visitor behaviour

Prevent fraud and maintain website security

Meet legal and regulatory obligations

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information only where we have a legal basis to do so, including:

Your consent

Performing a contract with you

Complying with legal obligations

Our legitimate interests, such as improving our website, providing customer service, and protecting our business

6. Email Marketing

If you choose to subscribe to our email list, we may send you newsletters, product updates, promotions, and educational content.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].

We will never sell your email address.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may include:

Essential website cookies

Performance and analytics cookies

Marketing cookies (where applicable)

We currently use Google Analytics to help us understand:

Website traffic

Popular pages

Visitor behaviour

Overall website performance

Google Analytics may collect information such as your IP address, browser type, device information, and pages visited. Google may process this information on servers located outside Canada.

You can manage cookie preferences through your browser settings and, where available, through our cookie consent banner.

8. Third-Party Service Providers

We work with trusted third-party providers who help us operate our business.

These may include:

FEA Create (website hosting, forms, product delivery)

Stripe (payment processing)

Google Workspace (email, document storage, and business operations)

Google Analytics (website analytics)

These providers only receive the information necessary to perform their services and are responsible for protecting your information under their own privacy policies.

9. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information:

With trusted service providers that help operate our business

If required by law

To protect our legal rights

As part of a business transfer or sale, if applicable

10. International Data Transfers

Some of our service providers may store or process information outside Canada, including in the United States or other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws.

11. Data Retention

We keep personal information only for as long as necessary to:

Provide our services

Meet legal, tax, and accounting requirements

Resolve disputes

Enforce our agreements

When information is no longer required, we securely delete or anonymize it where practical.

12. Protecting Your Information

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take security seriously, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include:

Accessing your personal information

Correcting inaccurate information

Requesting deletion of your information

Withdrawing consent for marketing communications

Requesting a copy of your personal information

Objecting to certain processing activities

Requesting restrictions on processing where permitted by law

Residents of different countries or regions may have additional rights under their local privacy legislation.

To exercise your rights, contact us at [email protected].

14. Children's Privacy

Team Manager HQ is intended for adults, including sports team managers, coaches, and parents.

We do not knowingly collect personal information directly from children under the age of 13 (or the applicable minimum age in your jurisdiction). If we learn that we have unintentionally collected such information, we will delete it as soon as reasonably possible.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations.

When we make updates, we will revise the "Last updated" date at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Team Manager HQ

43 Viridian Drive

Dartmouth, Nova Scotia, Canada B3A 0B6

Email: [email protected]